"In giving birth to our babies, we may find that we give birth to new possibilities within ourselves."
- Jon Kabat-Zinn
I support your style of childbirth, your personal questions, birth choices, and parenting style.
Please contact me to set up a birth plan that is right for you or if you have any questions!
Returns for our products are accepted for any reason within 30 days from the original purchase date. Items must be unopened with their original seal.
In order to start the return process, please contact us at eliza@withloveelizajean.com with your order number or via Facebook Messenger with any questions or issues. We will respond within 24 hours during business days (EST).
If return is requested due to a change of mind, the buyer will pay the return shipping cost. For shipping and courier errors, see below.
Refunds Process
If you are approved for a refund, you will be asked to ship the item back to an address provided (buyer pays shipping). Upon receipt of the returned order, your refund will be processed and a credit will automatically be applied to your credit card or original payment method. It can take 3-5 working days for the money to be reversed into your primary payment method and you will be notified by email that a refund has been processed.
Shipping Errors
We also cover all items that are damaged, have a serious flaw, or do not match the description. We reserve the right to fix the error or accident by providing a replacement product at no charge to you.
If replacement of the item is not available and another solution is not possible, we will provide a refund.
If your parcel is lost in the post and has been confirmed by the courier that the parcel is lost, we will provide a replacement product for you at no charge. Please send us an e-mail at eliza@withloveelizajean.com with your order number if the parcel has not arrived to you within 5 business days of the expected delivery date. If we are not notified of the parcel not arriving to you within 30 days of the original purchase date, we are unfortunately unable to refund or replace the order.
If your parcel or item/s are damaged during delivery, we will provide a replacement to you at no charge. Please send us an e-mail at eliza@withloveelizajean.com with your order number and include photos of the damage. If we are not notified of the damage with photo evidence within 30 days from the original purchase date, we are unable to refund or replace the order.
If your tracking number says it was delivered to your address, but you claim you have not received the parcel, we are unable take action. We will provide you with the information for the delivery company so an inquiry can be made with them.
Exemptions
Perishable and opened items are not eligible for return.
Sale items
Sale items or any purchase with a discount (including using a discount code at checkout) cannot be refunded.
Parcel Has Been Returned to Sender
In the event this is our fault, we cover the cost of reshipping the parcel once it has been returned.
If it is returned to sender due to the reasons below:
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address.
Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of reshipment.
